Incidence handling and problem management

Review how we handle incidents and problems to our software

Marie Claire Saliba avatar
Written by Marie Claire Saliba
Updated over a week ago

The customer is able to create service requests directly by e-mailing our service desk at support@shireburn.com, and this request is handled by our support team. 

Should the service request require development (new requirements or bug fixing), a relevant ticket will be created on the development bug fixing portal, which would follow our internal workflow.

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