Incidence handling and problem management

Review how we handle incidents and problems to our software

Marie Claire Saliba avatar
Written by Marie Claire Saliba
Updated over a week ago

The customer is able to create service requests directly by e-mailing our service desk at, and this request is handled by our support team. 

Should the service request require development (new requirements or bug fixing), a relevant ticket will be created on the development bug fixing portal, which would follow our internal workflow.

Did this answer your question?