Incident handling and problem management

Review how we handle incidents and problems to our software

Marie Claire Saliba avatar
Written by Marie Claire Saliba
Updated over a week ago

The customer is able to create service requests directly by e-mailing our service desk at Users can also chat with the support team using the function in the bottom right corner of the Indigo page, where their request will be handled by our support team. 

Should the service request require development (new requirements or bug fixing), a relevant ticket will be created on the development bug fixing portal, which would follow our internal workflow.

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