The customer is able to create service requests directly by e-mailing our service desk at support@shireburn.com. Users can also chat with the support team using the function in the bottom right corner of the Indigo page, where their request will be handled by our support team.
⚠️ Please note that the chat icon is available only to users assigned the Administrator or Pay Roll User roles.
Should the service request require development (new requirements or bug fixing), a relevant ticket will be created on the development bug fixing portal, which would follow our internal workflow.