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Automatically Reject Overdue Allocation Requests

Configure a setting in Indigo to start automatically declining overdue pending allocation requests in Attendance, enforcing approval policies that help prevent allocation backlogs and maintain workflow relevance

Written by Matthew Calleja

Table of Contents

Overview

You can configure Indigo to automatically decline allocation requests that remain pending after a specified number of days. This helps organisations enforce approval policies and prevents allocation requests from remaining open indefinitely.

⚙️ Good to know: This setting will decline allocations, not delete them.

Configure Automatic Decline

  1. Go to Attendance > Settings > Attendance > Allocations.

  2. Click the ✏️ Edit button at the top.

  3. Under Automation, enable Automatically decline pending allocations after.
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  4. Enter the number of days a request can remain pending before it is declined.

  5. Save your changes using the ✔️ check mark button at the top.

Result

Once this setting is configured as instructed above, Indigo will automatically run a scheduled command each day. This will check for allocation requests that have exceeded the configured number of pending days, and if a request exceeds the set limit, the system automatically declines it.

As a result, outstanding allocation requests will be prevented from building up in your backlog.

Related articles:

How do I Approve Attendance Exception Allocations?

Reminder Emails for Pending Allocation Requests

Allow Approved Historical Overtime to be Included in the Next Payroll

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